However, they imposed RESTRICTED ACCESS to our customer databases, essentially keeping our users' data in a form of digital hostage.
Following numerous emails and an extensively delayed response, JOTFORM eventually reinstated our account.
These actions were taken without providing sufficient justification or prior notice, and they directly contravene the terms outlined in their own user agreement. Our webform provider, JOTFORM, which we've been using for the past five years, took the unexpected actions of SUSPENDING and TERMINATING our account.
